Skip to main content

The role

maxgeo is a leading supplier of Data Management Solutions to the mining and exploration industry. Currently, we have a full-time IT Support – Level 3 role available. The ideal person will have proven recent, relevant experience in I.T.-related products with service and repairs. Excellent analysis and problem-solving skills, a friendly, confident customer service manner with excellent communication skills and phone manner. A confident, outgoing personality, self-motivated and enthusiastic with innovative and creative thinking skills and the ability to work productively and manage time within work parameters.

You will be joining our global team, based in Fremantle, Western Australia.


The responsibilities of this role include, but are not limited to:

  • Providing a first point of call helpdesk service (level 1, 2 & 3) for all internal clients
  • Supporting and troubleshooting the IT operating systems, networking and desktop applications
  • Executing of tasks and activities assigned to you
  • Testing and ensuring high quality of IT system solutions
  • Writing accurate and concise reports
  • Ensuring queries are resolved within 24-hours or referred to the IT Manager for assistance
  • Assisting with new installations, documentation, and configuration of approved software and application
  • Administration of O365 and SharePoint environment
  • Maintaining and monitoring assigned service tickets through our Jira support system
  • Actively participate in continuous improvement of support practices
  • Actively participate in team and business development, improving support processes, and identifying opportunities to promote our services to clients and associates
  • Ensuring professional completion of work before handover

Skills and experience

Outstanding at diagnosing and troubleshooting (hardware & software issues) with attention to detail
Experience supporting, or knowledge of Microsoft Windows Server OS
Experience supporting Microsoft desktop operating systems in an Active Directory environment and remote desktop access
Office 365 / AWS / Azure administration experience essential
Understanding of Network Fundamentals
Experience working within a virtual environment and SharePoint
Broad range of third-party application support experience
Maintain technical documentation to required levels
Network management and monitoring
Provide level 1, 2 or 3 help desk tech support and liaising with internal and external clients

What we can offer you

A hybrid working environment (remote & office presence) accommodating your own personal choices of work-life wellness
Professional environment in an informal atmosphere with a start-up like, flat structure
Good career path based on performance and willingness to learn
Extensive training offered to become really good at what you do
Lateral thinking rewarded
Competitive salaries
Commitment to your professional growth & further education assistance
Employee Assistance Program
Birthday day off
Family day out
3 days per annum at a charity organisation of your choice
1 week additional paid leave at end of year
Team building days

To fast-track your application, a resume and a short video will be a brilliant start; you can use your own phone or other preferred device, and give us a glimpse of:

  • a brief introduction of yourself, professionally
  • what you are bringing in as a point of difference and expertise towards this role with maxgeo.

If emailing the video directly to [email protected] gives you some failure notification due to the large size of the attachments – please use the WeTransfer App:

All applicants must be available for an interview at our office in Fremantle, as well as be able to provide proof of eligibility to live and work in Australia.

We can only consider candidates that had their Covid-19 vaccination completed.

Apply online now
For further information about this role, please contact us by email