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The role

maxgeo is a leading supplier of Data Management Solutions to the mining and exploration industry. Currently, we have a full-time Tech Support role available. The ideal person will have an aptitude for troubleshooting, high self-motivation and a desire to learn and grow with us. You will be joining our global team, based in Fremantle, Western Australia.


The responsibilities of this role include, but are not limited to:

  • Work closely with our Support & Outsourcing teams globally, supporting internal and external clients
  • Provide a first point of call helpdesk service for all clients
  • Provide IT support on all maxgeo software products
  • Ensure queries are resolved within 24-hours or referred to Product Managers for assistance
  • Assist with new installations, documentation and configuration of company databases or software (we will train you heavily on these too)
  • Maintain and monitor our client support system – Jira Service Desk
  • Actively participate in continuous improvement of support practices
  • Actively participate in team and business development, improving support processes and identifying opportunities to promote our services to clients and associates
  • Ensure professional completion of work before handover to the client

Skills and experience

Minimum 2+ years’ experience in multiple software support, diagnosing faults and troubleshooting, finding solutions and implementing them
Professional communication skills, active listening, respectful exchange of messages and a collaborative approach to make information flow
Ability for systematic thinking
Ability to test and evaluate new versions of software
Jira Service Desk knowledge an advantage
Tech support around database installations
Knowledgeable with AWS and Windows environments

What we can offer you

A hybrid working environment (remote & office presence) accommodating your own personal choices of work-life wellness
Professional environment in an informal atmosphere with a start-up like, flat structure
Good career path based on performance and willingness to learn
Extensive training offered to become really good at what you do
Lateral thinking rewarded
Competitive salaries
Commitment to your professional growth & further education assistance
Employee Assistance Program
Birthday day off
Family day out
3 days per annum at a charity organisation of your choice
1 week additional paid leave at end of year
Team building days

To fast-track your application, a resume and a short video will be a brilliant start; you can use your own phone or other preferred device, and give us a glimpse of:

  • a brief introduction of yourself, professionally
  • what you are bringing in as a point of difference and expertise towards this role with maxgeo.

If emailing the video directly to [email protected] gives you some failure notification due to the large size of the attachments – please use the WeTransfer App:

All applicants must be available for an interview at our office in Fremantle, as well as be able to provide proof of eligibility to live and work in Australia.

We can only consider candidates that had their Covid-19 vaccination completed.

Apply online now
For further information about this role, please contact us by email