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The role

maxgeo is a leading supplier of Data Management Solutions to the mining and exploration industry. Currently, we have a full-time Tech Support Junior role available. The ideal person will have an aptitude for troubleshooting, high self-motivation and a desire to learn and grow with us). You will be joining our global team, based in Fremantle, Western Australia.

Responsibilities

The responsibilities of this role include, but are not limited to:

  • Work closely with our Support & Outsourcing teams globally, supporting internal and external clients
  • Provide a first point of call helpdesk service for all clients
  • Provide IT support on all maxgeo software products
  • Ensure queries are resolved within 24-hours or referred to Product Managers for assistance
  • Assist with new installations, documentation and configuration of company databases or software (we will train you heavily on these too)
  • Maintain and monitor our client support system – Jira Service Desk
  • Actively participate in continuous improvement of support practices
  • Actively participate in team and business development, improving support processes and identifying opportunities to promote our services to clients and associates
  • Ensure professional completion of work before handover to the client

Skills and experience

Minimum 2+ years’ experience in multiple software support, diagnosing faults and troubleshooting, finding solutions and implementing them
Professional communication skills, active listening, respectful exchange of messages and a collaborative approach to make information flow
Ability for systematic thinking
Ability to test and evaluate new versions of software
Jira Service Desk knowledge an advantage
Tech support around database installations
Knowledgeable with AWS and Windows environments

What we can offer you

A great working environment based in Fremantle
Professional environment in an informal atmosphere with a flat structure
Good career path based on performance and willingness to learn
Extensive training offered to become a subject matter expert
Lateral thinking rewarded
Competitive salary based on level of expertise and experience
Further education assistance
Birthday day off

Please apply with an up-to-date resume applicable to the requirements for the job. Unfortunately, we are unable to respond to unsuccessful applicants. All applicants must be available for an interview at our office in Fremantle, as well as being able to provide proof of eligibility to live and work in Australia.

Apply online now
For further information about this role, please contact us by email